Who are you?

We're Mel & Jo - two women who love gifts, giving and making others feel special!

Where are you located?

We're in Rolleston, New Zealand.

What payment methods do you accept?

We accept all major credit cards, paypal and laybuy.

Do you have laybuy?

Yes! Just pop through checkout like you normally do and you'll be given the option to pay by laybuy.

Can we visit your shop?

Sorry, we're online only right now - we are thinking about doing some local markets / pop up stores in the future!

Why did you start Taste of Luxe?

Our main business is a subscription box (www.littleandluxe.nz), but we wanted to share our finds elsewhere as well. (Or for when Mel get's excited about a product and overbuys!).

We've set up a section where you can buy past boxes, individual products from Little&Luxe boxes, specially curated boxes - as well as the ability to curate your own gifts, selecting from our existing items.

Can you curate something for an event?

Drop us an email (hello@tasteofluxe.nz) and we'll talk.

How can I contact you?

Email is best - hello@tasteofluxe.nz or text / phone Mel on 021 500 390.

PRODUCT DELIVERY

When will I receive my order?

We aim to ship the day you order, however we are dependent on when our local courier picks up.

Typically most parcels will take 2-3 days to reach their destination, however rural delivery may take a little longer.

We do provide a tracking number once your parcel has shipped and a link to follow it's journey.

Do you ship internationally?

We're working on expanding our delivery zones, however some items in our Little&Luxe boxes and mystery boxes may not be accepted by your local Customs agent. Where we can exchange the item for one of equal value we will.

Please note that any additional Customs charges or duties and taxes are your responsibility to pay.

How do I track my order?

We'll send you a tracking link once your goodies are on their way.

What should I do if my order hasn't been delivered yet?

Check your tracking details - if your parcel says delivered, please contact us so we can follow up with the courier.

RETURNS POLICY

What is your returns policy?

While every care is taken with your parcel to get it to you safely, we know sometimes things can become damaged in transit. If this is the case, please take a photo of the items and the packaging, and email us at hello@tasteofluxe.nz so we can assess the damage.

Due to the nature of our some of our items, ie Mystery Boxes, we do not refund for change of mind.

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